UPDATED: 2024-08-27

Welcome! This online tech support site features technical support links to topics to help you with your computer maintenance of your teacher laptops and more. Here you'll access information about easy troubleshooting student Chromebooks, and if the situation is dire, you can always use our online IT help desk for network support, software support, hardware support, remote support, computer repair, and more.

Chromebooks with USB chargers should be able to update to at least ChromeOS version 126.

You might "sneak by" with ChromeOS versions lower than these, or you might experience problems. This is the version of Chrome OS that the vendors say they need.

Amplify wants the latest two versions of ChromeOS. As of August 3, 2023, the stable channel update was on the first, and that's 115.0.5790.160. Source link.

Big Ideas Math wants Chrome 123 or higher.

Discovery Education offers an online system check

Instructure Mastery Connect (Canvas) recommends Chrome 126 or better. "Other browsers may work, but we can't guarantee that they provide an optimal user experience. Some browsers may require additional configuration for optimal use."

I-Ready says that it needs Chrome 124 or higher. You can do an i-Ready System check here: i-Ready Connect Configuration Check.

WIDA (DRC Insight) is no longer being used. TIDE/ELPA21 is the replacement.

How Do I Know Which Version of ChromeOS My Device Is On?

Press Alt-V on the sign-in page. In the upper right corner, the version of Chrome OS is listed.

It might say something like "126.0.6478.254". That first number is the major version, so this is Chrome 126. If it said Google Chrome 118.0.5993.164, then it's ChromeOS 118. If your major version is too low (such as 90 or lower in August 2023), it might even log you out right after you log in.

What's the Highest Version My Chromebook Supports?

We have a page dedicated to identifying models of Chromebooks: https://www.pcsstn.com/Page/113

You can see when your device no longer receives (or received) updates. Then you can look for stable channel releases and get an idea. For example, the Stable Channel Update for ChromeOS / ChromeOS Flex
on Friday, January 27, 2023, was updated to 109.0.5414.125. If you need to do WIDA testing, you need a Chromebook that could receive an update after January 2023.

However, if you're in a hurry and don't want to read a whole webpage, here's a quick cheat for right now: for the ASUS Chromebooks we purchase, you need one with a USB-C charger (the ones with a round plug-charger won't update far enough [only to 105 or lower] because Google doesn't support it).

This is the end bit of a USB-C charger; it looks somewhat like a racetrack.

Is there a workaround?

If your Chromebook is capable of updating, normally you can turn them on, open them up, and let them update. This does take time and you may have to be patient to let your Chromebook get the update from Google. If you're in a hurry, you can try following the Chrome updating procedures to see if you can get it to update in a more rapid manner. If you cannot update your Chromebook because Google no longer supports it, the workaround is to buy a newer Chromebook.